IT Support Technician

Helping People By Fixing Technology

A IT Support Technician with hands-on experience supporting Linux systems, VPS environments, and network services. I enjoy troubleshooting real problems, keeping systems stable and secure, and making sure users can get their work done without issues.

What I’m working on

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Active Directory Home Lab

This project will focus on building a basic Active Directory home lab using Oracle VirtualBox. The lab will demonstrate domain controller setup, Active Directory user management, and PowerShell-based automation to simulate real-world enterprise administration tasks.

Projects

Simple LAN Design Using Cisco Packet Tracer | Network Lab #1

Designed and deployed a Cisco branch office network in Cisco Packet Tracer for IT, Accounts, and Sales departments. Implemented VLAN segmentation, 802.1Q trunking, and Router-on-a-Stick inter-VLAN routing to enable secure communication between departments. Configured DHCP services for automatic IP address allocation and deployed WPA2-secured wireless networks for departmental users. Performed...

Microsoft 365 Administration Lab | Small Business Deployment

Designed and deployed a simulated Microsoft 365 environment for a small business using a Microsoft 365 E5 Developer tenant. Configured Microsoft Entra ID users, security groups, role-based access control, and delegated administrative roles to manage identity and access. Implemented Exchange Online shared mailboxes and mailbox delegation, and configured Microsoft Teams...

Experience

IT Support
LANI TECH SOLUTIONS, IT Support
Bulawayo, Zimbabwe | January, 2025 - September, 2025

  • Supported users through remote sessions, diagnosed technical issues, and provided clear guidance to restore access and productivity.
 
  • Assisted with user onboarding and offboarding, account permissions, password-related issues, and two-factor authentication across Google Workspace, HubSpot, and related platforms.
 
  • Troubleshot VPN connectivity and secure remote access issues involving WireGuard, DNS settings, firewall rules, and tunnel configurations.
 
  • Resolved common LAN, wireless, and internet connectivity issues, including slow connections, and service interruptions.
 
  • Supported Linux-based VPS systems by performing updates, reviewing logs, monitoring services, and investigating performance issues.
 
  • Assisted with firewall updates, server security hardening, security monitoring, and SIEM alert reviews.
 
  • Diagnosed SSL/TLS certificate issues and supported secure access to hosted websites, file collaboration tools, and other cloud services.
 
  • Supported DNS records and email authentication configurations, including SPF, DKIM, and DMARC.
 
  • Checked backup completion and helped maintain the availability of hosted applications and collaboration services.
 
  • Recorded incidents, troubleshooting steps, system changes, and resolutions to improve future support and knowledge sharing.

Certifications

Badges & Skills

Education

Bulawayo Adventist High School
January, 2018 - December, 2021