IT Support Technician

Helping People By Fixing Technology

A IT Support Technician with hands-on experience supporting Linux systems, VPS environments, and network services. I enjoy troubleshooting real problems, keeping systems stable and secure, and making sure users can get their work done without issues.

What I’m working on

...
Active Directory Home Lab

This project will focus on building a basic Active Directory home lab using Oracle VirtualBox. The lab will demonstrate domain controller setup, Active Directory user management, and PowerShell-based automation to simulate real-world enterprise administration tasks.

Projects

Simple LAN Design Using Cisco Packet Tracer | Network Lab #1

Designed and deployed a Cisco branch office network in Cisco Packet Tracer for IT, Accounts, and Sales departments. Implemented VLAN segmentation, 802.1Q trunking, and Router-on-a-Stick inter-VLAN routing to enable secure communication between departments. Configured DHCP services for automatic IP address allocation and deployed WPA2-secured wireless networks for departmental users. Performed...

Experience

IT Intern
LANI TECH SOLUTIONS, IT Intern
Bulawayo, Zimbabwe | January, 2025 - September, 2025

  • Supported Linux-based VPS systems, handling updates, monitoring, and troubleshooting performance and service issues.
 
  • Assisted with server security hardening and security monitoring, including firewall updates and SIEM alert review.
 
  • Provided support for VPN access, SSL/TLS issues, and secure service access, resolving common connectivity and certificate problems.
 
  • Supported file collaboration and hosted services, ensuring availability and secure access.
 
  • Managed DNS and email authentication (SPF, DKIM, DMARC) to support deliverability and security.
 
  • Provided application support for hosted websites and cloud productivity platforms.
 
  • Supported user accounts and access control, including onboarding, offboarding, and 2FA enforcement.
 
  • Assisted with LAN, wireless, and internet connectivity, troubleshooting network and access issues as they arose.
 
  • Documented incidents and fixes to support faster resolution and knowledge sharing.

Certifications

Badges & Skills

Education

Bulawayo Adventist High School
January, 2018 - December, 2021