IT Support

• Supported Linux-based VPS systems, handling updates, monitoring, and troubleshooting performance and service issues.

 

• Assisted with server security hardening and security monitoring, including firewall updates and SIEM alert review.

 

• Provided support for VPN access, SSL/TLS issues, and secure service access, resolving common connectivity and certificate problems.

 

• Supported file collaboration and hosted services, ensuring availability and secure access.

 

• Managed DNS and email authentication (SPF, DKIM, DMARC) to support deliverability and security.

 

• Provided application support for hosted websites and cloud productivity platforms.

 

• Supported user accounts and access control, including onboarding, offboarding, and 2FA enforcement.

 

• Assisted with LAN, wireless, and internet connectivity, troubleshooting network and access issues as they arose.

 

• Documented incidents and fixes to support faster resolution and knowledge sharing.