IT Support Technician

Helping People by Fixing Technology

A IT Support Technician with hands-on experience supporting Linux systems, VPS environments, and network services. I enjoy troubleshooting real problems, keeping systems stable and secure, and making sure users can get their work done without issues.

What I’m working on

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Studying Towards CCNA

I’m currently studying for my CCNA, spending my time in Cisco Packet Tracer labs to master how modern networks actually run. I'm focused on building the hands on skills needed to support enterprise level infrastructure.

Projects

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MikroTik Based Hotspot

Configured and managed MikroTik based hotspot networks with local voucher-based user authentication and bandwidth control.

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Omada Cloud Hotspot

Deployed and managed wireless access points using Omada Cloud

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Ruijie Cloud Hotspot

Deployed and managed wireless access points using Ruijie Cloud.

Experience

IT Intern
LANI TECH SOLUTIONS, IT Intern
Bulawayo, Zimbabwe | January, 2025 - September, 2025

  • Supported Linux-based VPS systems, handling updates, monitoring, and troubleshooting performance and service issues.
 
  • Assisted with server security hardening and security monitoring, including firewall updates and SIEM alert review.
 
  • Provided support for VPN access, SSL/TLS issues, and secure service access, resolving common connectivity and certificate problems.
 
  • Supported file collaboration and hosted services, ensuring availability and secure access.
 
  • Managed DNS and email authentication (SPF, DKIM, DMARC) to support deliverability and security.
 
  • Provided application support for hosted websites and cloud productivity platforms.
 
  • Supported user accounts and access control, including onboarding, offboarding, and 2FA enforcement.
 
  • Assisted with LAN, wireless, and internet connectivity, troubleshooting network and access issues as they arose.
 
  • Documented incidents and fixes to support faster resolution and knowledge sharing.

Certifications

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National Certificate In Information Technology
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National Diploma In Information Technology

Badges & Skills

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Pentesting Principles

Education

Bulawayo Adventist High School
January, 2018 - December, 2021

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